Terms of service

Terms of Service

  1. About BUYUK

This website is operated under the brand name BUYUK. BUYUK is a menswear brand based in Bangalore, Karnataka, India.

Throughout these Terms, “BUYUK,” “we,” “us” and “our” refers to BUYUK online store. “Customer,” “you” and “your” refer to any person who visits the website or places an order.

By accessing buyuk.in, using our services or placing an order, you agree to these Terms of Service, our Privacy Policy, Shipping Policy and Refund & Return Policy.

Business and Dispatch Address:

BUYUK
40, 2nd floor, 6th Street, OPH Road
Bangalore, Karnataka 560051
India

Customer Support:

Email: hello@buyuk.in
Phone: +91 9901511209

Returns:

Email: returns@buyuk.in

  1. Products and Product Information

BUYUK offers Bandhgala jackets, Jodhpuri clothing, embroidered occasion wear, complete Bandhgala and trouser sets, and custom-fit garments.

We make reasonable efforts to display product descriptions, materials, colours, images, prices and availability accurately. However, colours may appear slightly different depending on the customer’s screen, lighting and display settings.

Product measurements and fit may vary slightly because of the nature of garment construction and tailoring.

  1. Jacket-Only and Complete-Set Options

Some products are available in different style options, including:

  • Bandhgala jacket only

  • Bandhgala jacket with trousers

The product option selected by the customer determines what is included and the final price.

Trousers are not included when the jacket-only option is selected. Customers must review the selected style, size, colour, inclusions and final price before adding a product to the cart or completing payment.

  1. Pricing and Payment

All prices displayed on the website are in Indian Rupees unless stated otherwise.

Prices may change without prior notice. The price applicable to an order is the final price displayed for the selected product variant at checkout.

Any applicable shipping charges or other charges will be displayed before the customer completes the purchase.

BUYUK may offer prepaid online payment methods and Cash on Delivery where available. Online payments are processed through secure third-party payment providers. BUYUK does not directly store customers’ complete card numbers, CVV, UPI PINs or banking passwords.

  1. Order Acceptance

An order confirmation acknowledges that we have received the order. It does not guarantee acceptance or fulfilment.

We may contact the customer to verify order details, delivery information, size, measurements or payment information.

We reserve the right to cancel or decline an order if:

  • The selected product is unavailable

  • The customer’s address or contact information is incomplete

  • Payment is unsuccessful or cannot be verified

  • The order is suspected to be fraudulent

  • A product or pricing error is identified

  • We are unable to fulfil the order for another reasonable operational reason

If a prepaid order is cancelled by BUYUK, the eligible amount will be refunded to the original payment method.

  1. Custom-Fit Orders

Customers selecting Custom Fit will be contacted by our tailoring team after placing the order. Measurements must be provided and confirmed before production can proceed.

The customer is responsible for supplying accurate measurements and responding to measurement-confirmation requests promptly. Production and delivery may be delayed if measurements or approvals are not provided on time.

Custom-fit products are made specifically for the customer. They are not eligible for return or exchange except where the product is received damaged, defective, incorrect or materially different from the confirmed order specifications.

  1. Embroidered and Made-to-Order Products

Embroidered, customised and made-to-order products are created specifically after an order is placed.

Due to their bespoke nature, these products are not eligible for return or exchange except where they are received damaged, defective, incorrect or materially different from the confirmed order specifications.

Minor variations in handcrafted embroidery, placement or finishing may occur and are not necessarily considered defects.

  1. Order Changes and Cancellations

Customers requesting a change or cancellation should contact hello@buyuk.in as soon as possible and provide their order number.

Changes or cancellations are not guaranteed after production, alteration, embroidery, customisation, packing or dispatch has begun.

Custom-fit, embroidered and made-to-order products cannot be cancelled after production or customisation has started.

If a cancellation is approved, any eligible refund will be processed according to the original payment method and applicable payment-provider timelines.

  1. Shipping and Delivery

Non-embroidered products are generally delivered within 7–10 business days.

Embroidered and customised products are generally delivered within 7–15 business days.

Delivery estimates begin after the order, payment and any required measurements or customisation details have been confirmed.

Delivery times are estimates and may be affected by the customer’s location, courier operations, public holidays, weather, incomplete addresses or other circumstances beyond our reasonable control.

Complete shipping conditions are available in our Shipping Policy.

  1. Returns, Exchanges and Refunds

Eligible ready-size, non-embroidered products may be returned or exchanged within five calendar days from the date of delivery, subject to the Refund & Return Policy.

Products must be unused, unworn, unaltered and returned with their original tags, packaging and proof of purchase.

The following products are not eligible for return or exchange, except where received damaged, defective or incorrect:

  • Custom-fit products

  • Altered products

  • Embroidered products

  • Customised products

  • Made-to-order products

  • Products without their original tags or packaging

  • Products showing signs of wear, washing, damage or misuse

Return or exchange requests must be emailed to returns@buyuk.in within five calendar days of delivery. The email should include the order number, reason for the request and relevant photographs where applicable.

Complete conditions are available in our Refund & Return Policy.

  1. Damaged, Defective or Incorrect Products

If a product is received damaged, defective or incorrect, the customer must contact returns@buyuk.in within five calendar days of delivery.

The request should include:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photograph of the packaging, if relevant

After reviewing the request, we will provide the applicable return, replacement, alteration or refund instructions.

  1. Accuracy of Customer Information

Customers must provide accurate and complete billing, shipping, contact and measurement information.

BUYUK is not responsible for delays, failed delivery or additional charges resulting from incorrect or incomplete information supplied by the customer.

If a parcel is returned because of an incorrect address, incomplete address, refused delivery or repeated unsuccessful delivery attempts, additional shipping charges may apply before re-dispatch.

  1. Intellectual Property

All content on buyuk.in, including the BUYUK name, logo, website design, product descriptions, photographs, graphics and other original material, is owned by or licensed to BUYUK unless stated otherwise.

Content may not be copied, reproduced, distributed, modified or used commercially without prior written permission.

  1. Prohibited Use

Customers must not use the website:

  • For unlawful or fraudulent purposes

  • To submit false or misleading information

  • To interfere with the website’s security or operation

  • To introduce malicious code

  • To violate intellectual-property rights

  • To impersonate another person or business

  • To make unauthorised commercial use of website content

We may restrict or terminate access where misuse is reasonably suspected.

  1. Third-Party Services

The website may use third-party services for payments, shipping, analytics and other operational functions.

Those providers may process information according to their own terms and privacy policies. BUYUK is not responsible for the independent operation of third-party websites or services beyond what is required under applicable law.

  1. Limitation of Liability

To the extent permitted by applicable law, BUYUK will not be responsible for indirect or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable Indian consumer-protection law.

  1. Changes to These Terms

We may update these Terms when our products, services, policies or legal obligations change.

The updated Terms will be published on this page with a revised “Last updated” 17 Aug 2026. Terms applicable at the time an order is placed will govern that order unless a change is required by law.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection rights and mandatory legal requirements, disputes relating to the website, products or services will be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.

  1. Contact Us

For questions concerning these Terms, contact:

Email: hello@buyuk.in
Phone: +91 9901511209

Business and Dispatch Address:

BUYUK

40, 2nd floor 6th Street, OPH Road
Bangalore, Karnataka 560051
India